About us

It has truly been amazing working with Erin and the Blackbird and Foster team. Personally, I valued understanding the practices and politics nobody speaks of – especially as you progress into the executive level. Your practical mentoring enabled me to structure how I influenced strategy, governance and board decision-making in meaningful ways. Almost 2 years on we still pull out the training you provided on best practice NFP governance. Ultimately, this helped me to ‘manage up’ and ‘manage across’ in ways that have since prevented looming burn-out in a change-fatigued organisation. Leadership have the space to plan and deliver work through their teams resulting in a renewed director confidence, You are a true ‘Board Whisperer’!

Your bespoke training was pivotal in shifting how our management and board committees communicated and operated. We have now found a common language to work from acknowledging the differing roles that management and directors hold. Once reactive, now there is a logical and methodical approach to both work requests, reporting and change protocols. We have become far more efficient, use less effort and found a renewed passion for our work.

The executive and senior management coaching you have since provided is beyond anything we have ever experienced. Your personable approach allowed each of us to experience an (almost therapeutic) personal and professional transformation. As a result, the culture has totally changed and our working relationships are better than ever before. Our front-line teams became critically engaged as you bridged their service ethos and methodologies into equivalent ‘governance speak’. It’s the first time we can evidence a fully cohesive approach to delivering our mission at service accreditations. We look forward to your continued partnership and regular ‘health checks’ to keep us accountable in growing our shared success.